Asera Help Center

Welcome to the Asera Help Center.
Here you can find answers to common questions about using the Asera marketplace, connecting with businesses, and managing your services.
If you can’t find what you’re looking for, you can contact our support team anytime.

Getting Started

Is Asera free to use?

Yes.
The Asera marketplace is free for customers and businesses to join.
Businesses can list their services and customers can explore the marketplace without paying any fees.

How do I create an account?

1. Open the Asera website
2. Click Sign Up
3. Enter your name, email, and password
4. Start exploring the marketplace

Once registered, you can connect with businesses and plan services.

For Customers

How do I find a service?

You can search by:

• Service type (photographer, caterer, DJ, etc.)
• Location
• Business name
• Category

Browse listings and choose the provider that best fits your needs.

How do I contact a business?

Each business profile has a contact or request button.
You can:

• Send a message
• Request a quote
• Ask questions about services
• Schedule a consultation

For Businesses

How do I list my business?

To list your business on Asera:

1. Create an account
2. Select Register as a Business
3. Add your business details
4. Upload photos of your work
5. List your services and pricing

Once approved, your business will appear in the marketplace.

What are the benefits of joining Asera?

Businesses on Asera can:

• Reach new customers
• Receive service requests
• Build a digital presence
• Be discovered through event planning tools like The Link
• Grow their customer base

Because the marketplace is free, businesses can join without risk.

How do customers find my business?

Customers can discover your business through:

• Search results
• Category listing

Keeping your profile complete and updated improves visibility.

How do I reset my password?

1. Click Forgot Password on the login page
2. Enter your email address
3. Follow the instructions in the reset email

Safety & Trust

Are businesses verified?

Asera encourages businesses to provide accurate information and maintain professional standards.
Over time, we aim to introduce additional verification and trust signals to improve customer confidence.

How do I report a problem?

If you experience issues with a business or user, you can:

• Use the Report feature on the profile
• Contact the Asera support team

We review reports to maintain a safe marketplace.

Contact Support

If you need help, you can contact us.
Email: admin@asera.co.za
Our support team will respond as soon as possible.